Which browser are you using, maybe it doesn't understand the <ul> and <li> tags properly, but here goes, the whole "Reporting Problems" list from the Contact page: 8<----------------------------------------------------------------------------- Reporting problems When describing a problem, either to the Staff in an email to the above address, or with a post in the Forum or in the Ticket System, please provide the following information where available: * Always include clear descriptive information about your problem or inquiry. * When on a unix-alike platform that supports AICCU, please run AICCU and run it using "aiccu test". * When using AICCU, check that you are using the latest version, and of course please specify where the binary comes from. * Always provide your NIC handle and if applicable the Tunnel or Route IDs you wish to discuss. * Use the email address you have provided in your handle as that is what we use as a contact handle. * Provide details of the setup, type of connections, where NATs are located. * Provide information of your OS type, version and release (ie. uname -a), noting also the distribution name. * Include full interface, routing and firewall tables. * Include a IPv4 and IPv6 traceroute to the PoP in question. * With heartbeat tunnels, first check clock synchronization or better: use AICCU. * Check with Wireshark or tcpdumps of the interface over which the tunnel runs. Use -n (numeric) as an option and don't filter returning ICMP which could also come from routers between your endpoint and the PoP and also use -s 1500 so that one gets the full packet. * The status of the PoP is listed on the PoP Status page, if it is marked down there we are aware of the issue and we will try to resolve it as soon as possible. Additionally other issues are listed in the Ticket Tracker Ticket Tracker. * We are not your personal helpdesk, thus first read the FAQ and/or use the forum, many cases can already be solved that way, but we do want to have you actually use the tunnel thus do contact us if the problem persists. ----------------------------------------------------------------------------->8 And really, as long as you don't want to provide that information we really can't help out.