Ticket ID: SIXXS #1155919 Ticket Status: User PoP: dedus01 - SpeedPartner GmbH (Duesseldorf)
Uptime for (more) than one week, no additional ISK...
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Hi Support-Team,
I've requested a tunnel on 15th of July 2009. One day later I was able to get a problem with my firewall fixed (m0n0wall 1.3b16). This problem was mainly related to the ADSL-Modem...
Since I've thixed this, the tunnel is alive...
So my question is, when can I expect to get the 5 ISKs for one week uptime?
Loss Statistics shows Min. 0.00 Avg. 0.00 Max 0.00 [ms]
Latency Min. 13.37 Avg. 15.82 Max. 20.64 [ms]
Ping and traceroute:
PING6(56=40+8+8 bytes) 2a01:198:200:57c::2 --> 2001:4860:a003::68
16 bytes from 2001:4860:a003::68, icmp_seq=0 hlim=58 time=21.239 ms
16 bytes from 2001:4860:a003::68, icmp_seq=1 hlim=58 time=21.239 ms
16 bytes from 2001:4860:a003::68, icmp_seq=2 hlim=58 time=21.226 ms
--- ipv6.l.google.com ping6 statistics ---
3 packets transmitted, 3 packets received, 0.0% packet loss
round-trip min/avg/max/std-dev = 21.226/21.235/21.239/0.006 ms
traceroute6 to ipv6.l.google.com (2001:4860:a003::68) from 2a01:198:200:57c::2, 18 hops max, 12 byte packets
1 gw-1405.dus-01.de.sixxs.net 16.855 ms 15.530 ms 15.867 ms
2 sixxs-dus.dus.speedpartner.de 15.503 ms 15.658 ms 15.870 ms
3 speedpartner.r1.dus1.de.opencarrier.eu 16.506 ms 56.736 ms 15.863 ms
4 oc-r1-dus1.r1.fra3.de.opencarrier.eu 20.518 ms 19.722 ms 19.876 ms
5 de-cix20.net.google.com 129.545 ms 99.805 ms 99.810 ms
6 * * *
7 fx-in-x68.google.com 21.846 ms 21.757 ms 20.875 ms
Best regards,
Harald
Uptime for (more) than one week, no additional ISK...
PING6(56=40+8+8 bytes) 2a01:198:200:57c::2 --> 2001:4860:a003::68
The Latency/uptime checker really doesn't care if you can ping some arbitrary remote host. The check is performed between <tunnel>::1 (PoP) and <tunnel>::2 (your endpoint) and only over the tunnel, no other path is accepted.
As you have a heartbeat tunnel, you will only be granted credits every two weeks. See the FAQ.
Uptime for (more) than one week, no additional ISK...
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Hi Jeroen,
thanks for this clarification. Maybe the wording of the 'example credit plan' should be changed to '2 weeks uptime' :-)
Best regards,
Harald
P.S.: This ticket can be closed
State change: user
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The state of this ticket has been changed to user
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