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Ticket ID: SIXXS #5938774 Ticket Status: User PoP: czprg01 - Ignum, s.r.o. (Prague)
TIC Server is currently not available
![[cz]](/s/countries/cz.gif) Shadow Hawkins on Sunday, 20 November 2011 23:02:00
Hi,
I think my tunnel T81406 has been blocked by you.
So I disabled it. Could you unblock my source IP (46.13.7.69) or my tunnel?
Thank you
Michal Talman
gateway: Astaro Security gateway 8.202
State change: user
The state of this ticket has been changed to user
TIC Server is currently not available
Stop repeatedly contacting the TIC server.
It is a known issue with your "Astaro Security Gateway" for over a year now, they have a 'fix' but obviously are not distributing this to users per default. Complain to them.
TIC Server is currently not available
Shadow Hawkins on Thursday, 04 October 2012 17:23:10
Hi after one year :)
I had a problem with NTP sync time on my Astaro week ago and I think now, my tunel T81406 is blocked by you.
Could you enable it again? Everything is OK on my site now.
Thank you
Michal
TIC Server is currently not available
Your IP address is indeed blocked, it did over 3000 queries in the last two days. Please resolve your problem properly.
TIC Server is currently not available
Shadow Hawkins on Thursday, 04 October 2012 19:31:25
As I wrote before - I know about it. IP6 service is stoped now, sync time is working, time is synced -> problem is resolved and I am waiting for unblock.
Im very sorry.
Michal
TIC Server is currently not available
IP6 service is stoped now
What is an "IP6 service" ?
sync time is working, time is synced
How are you synchronising it, and was that the really origin of the problem?
Please note that your TIC client connected over 3000 times in a short period, it should not do that, thus why did it do that and did you resolve that problem?
TIC Server is currently not available
Shadow Hawkins on Thursday, 04 October 2012 21:02:17What is an "IP6 service" ? IP6 service is stopped If you unblock tunnel, I will start it.
How are you synchronising it, and was that the really origin of the problem? The problem was, that time was -7min out of reality - during last 7 days. And Sophos (Astaro) try connect to TIC server many time.
I found this problem in my system log.
Time si OK now. It synced by ntp.nic.cz.
Yes, eveyrtihng is OK now, please, unblock my account and I will enable tunnel broker service.
Thank you
Michal
TIC Server is currently not available
And Sophos (Astaro) try connect to TIC server many time.
Then it should log an error and not retry. Contact Sophos/Astaro and let them resolve this problem properly instead.
Unblocking does not make sense when it will happen again and also for other users who will run into the same issue again. Astaro had a claimed fix even before they where bought by Sophos, it is time that they deliver this to users.
TIC Server is currently not available
Shadow Hawkins on Friday, 05 October 2012 10:51:52
OK, I will write them.
Please, I dont know, how can I tell you :(
<b>Everything is OK NOW on my site. Could you unblock mi IP to connect?</b>
I still receive:
<code>
2012:10:05-12:46:58 asgmta aiccu[12737]: AICCU running as PID 12737
2012:10:05-12:46:58 asgmta aiccu[12737]: TIC Server is currently not available
2012:10:05-12:46:58 asgmta aiccu[12737]: Couldn't retrieve first tunnel for the above reason, aborting</code>
Thank you
M.
TIC Server is currently not available
I still receive:
As long as you keep on connecting to it the TIC server will keep on blocking you.
Fix the real problem instead.
Also see the Sophos/Astaro forums as you are not the only user hitting this issue. Please do complain there so that Sophos/Astaro knows that they should be fixing this.
TIC Server is currently not available
Shadow Hawkins on Friday, 05 October 2012 11:36:52
Okay, I deleted testing Astaro from my vmware and now I will use Linux. Could you unblock my IP now?
Thank you
M.
TIC Server is currently not available
The block will expire automatically when the TIC servers are not being hit anymore.
TIC Server is currently not available
Shadow Hawkins on Monday, 08 October 2012 17:32:35
For how long will blocking last?
I have service Tunnel Broker stopped since friday 5.10 => no hit to TIC servers, but my IP 46.13.7.69 is still blocked :(
Thank you
Michal
TIC Server is currently not available
I have service Tunnel Broker stopped since friday 5.10 => no hit to TIC servers, but my IP 46.13.7.69 is still blocked :(
How do you test that it is still blocked? You need to hit the TIC server to be able to see that, and when you do that, you extend the block again...
I've manually kicked the block for that IP out now. Thus make sure that your client is not going to hammer it again as then it won't be removed again that way.
TIC Server is currently not available
Shadow Hawkins on Monday, 08 October 2012 20:03:09
2012:10:08-19:19:09 asg aiccu[11257]: AICCU running as PID 11257
2012:10:08-19:19:11 asg aiccu[11257]: TIC Server is currently not available
2012:10:08-19:19:11 asg aiccu[11257]: Couldn't retrieve first tunnel for the above reason, aborting
.
... next try
.
2012:10:08-22:01:27 asg aiccu[31982]: AICCU running as PID 31982
2012:10:08-22:01:29 asg aiccu[31982]: Succesfully retrieved tunnel information for 81406
Thank you, Everything is OK now!!
M.
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![[ch]](/s/countries/ch.gif)
on Monday, 21 November 2011 11:00:44
Posting is only allowed when you are 