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Ticket ID: SIXXS #11057902 Ticket Status: Resolved PoP:
Tunnel up but internet appears down.
![[us]](/s/countries/us.gif) Shadow Hawkins on Tuesday, 11 February 2014 06:14:08
Hi,
I hope I am reporting this right. My username is MDC16-SIXXS, and while my tunnel is up and I can ping the other side of the gateway, it appears that I'm not actually getting a working internet connection at this time. I've only had this tunnel for a few days and has been working fine until now. If this has already been reported or is being worked on, then sorry. Tunnel ID is T140566.
Thanks!
These normally ping:
$ ping6 youtube.com
PING6(56=40+8+8 bytes) 2607:f878:fe00:8103:1c13:c59c:1f69:18ef --> 2607:f8b0:400e:c02::5d
^C
--- youtube.com ping6 statistics ---
20 packets transmitted, 0 packets received, 100.0% packet loss
$ ping6 google.com
PING6(56=40+8+8 bytes) 2607:f878:fe00:8103:1c13:c59c:1f69:18ef --> 2607:f8b0:4007:804::1001
^C
--- google.com ping6 statistics ---
4 packets transmitted, 0 packets received, 100.0% packet loss
$ traceroute6 google.com
traceroute6 to google.com (2607:f8b0:4007:804::1009) from 2607:f878:fe00:8103:1c13:c59c:1f69:18ef, 64 hops max, 12 byte packets
1 2607:f878:fe00:8103::1 2.282 ms 1.000 ms 0.800 ms
2 gw-260.lax-02.us.sixxs.net 18.431 ms 16.922 ms 19.247 ms
3 uslax02.sixxs.net 37.932 ms 17.314 ms 26.802 ms
4 2607:f878:3:a::1 54.427 ms 21.869 ms 19.843 ms
5 2607:f878::188 18.505 ms 23.511 ms 19.273 ms
6 2607:f878::1aa 189.776 ms 103.996 ms 208.268 ms
7 2001:504:13::54 34.350 ms 22.693 ms 18.771 ms
8 * *^C
$ traceroute6 -I facebook.com
traceroute6 to facebook.com (2a03:2880:2110:df07:face:b00c::1) from 2607:f878:fe00:8103:1c13:c59c:1f69:18ef, 64 hops max, 16 byte packets
1 2607:f878:fe00:8103::1 4.701 ms 0.928 ms 0.826 ms
2 gw-260.lax-02.us.sixxs.net 19.315 ms 16.498 ms 20.088 ms
3 uslax02.sixxs.net 18.313 ms 19.114 ms 19.345 ms
4 2607:f878:3:a::1 57.476 ms 29.300 ms 25.144 ms
5 2607:f878::188 19.264 ms 18.243 ms 19.099 ms
6 2607:f878::18b 20.158 ms 20.898 ms 18.912 ms
7 * * *
8 *^C
Tunnel up but internet appears down.
There seems to be some odd routing issue on the IPv6 level, we are having people look at it.
Tunnel up but internet appears down.
Shadow Hawkins on Thursday, 13 March 2014 13:19:13I have read and followed the "Reporting Problems" section on the Contact page.
I am removing these pre-filled lines to demonstrate that I really read it.
I am providing the full details as requested on the mentioned Contact page.
If I do not remove this, then please ignore this message as I didn't read it anyway.
Hi,
Is there an update on this issue? Not sure if this ticket was previously resolved, but I'm experiencing the same problem today, a little more than a month later on 3/13/2014. Not sure if it's a related issue or if it's more appropriate for me to open a new ticket (the support page suggested not to).
Here are some hopefully helpful data:
[user@host ~]$ sudo ping6 2607:f8b0:4007:801::1014
PING 2607:f8b0:4007:801::1014(2607:f8b0:4007:801::1014) 56 data bytes
^C
--- 2607:f8b0:4007:801::1014 ping statistics ---
37 packets transmitted, 0 received, 100% packet loss, time 35999ms
This is to a Google server. Once I switch to a tunnel on another tunnel server and restart the aiccu service, it get 100% success on the pings. Also, ping6 on the server side of the tunnel is 100% success too, so I know the tunnel is up and running fine. Here is the traceroute of the same Google server.
[user@host ~]$ sudo traceroute6 -I 2607:f8b0:4007:801::1014
traceroute to 2607:f8b0:4007:801::1014 (2607:f8b0:4007:801::1014), 30 hops max, 80 byte packets
1 gw-127.lax-02.us.sixxs.net (2607:f878:fe00:7e::1) 10.480 ms 11.620 ms 13.067 ms
2 uslax02.sixxs.net (2607:f878:3:400::2) 14.523 ms 15.967 ms 17.192 ms
3 2607:f878:3:a::1 (2607:f878:3:a::1) 19.193 ms 20.645 ms 22.136 ms
4 2607:f878::188 (2607:f878::188) 23.850 ms 25.073 ms 26.275 ms
5 2607:f878::194 (2607:f878::194) 135.736 ms 135.916 ms *
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Hope this helps. Also, please let me know if it's more appropriate to open a new ticket.
Thanks!
Martin
Tunnel up but internet appears down.
Shadow Hawkins on Thursday, 13 March 2014 23:23:56
P.S. Apologies for not deleting the "I have read and followed..." text. I incorrectly assumed it was the quoted reply text of the message I was replying to.
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![[ch]](/s/countries/ch.gif)
on Tuesday, 11 February 2014 06:40:06
Posting is only allowed when you are